amber

Added a feature to close stale tickets! This has been ridiculously hard to make and I have had so, so many bugs and rateliming issues but I think it might, possibly work now!

Started the project :D
I've been fighting with SQLModel, migrating to Piccolo (best decision), creating a system to run a command in Slack to request an API key and adding an approval/rejection system for that.

So far so good, added an endpoint to invite the user using the API key, and it works!!

Except.... it also doesn't work when using certain API keys which I now need to figure out

the app home has been upgraded to show support stats and, for friendly team competitiveness, we have a full leaderboard :D

I built a thing to stop people just sending messages to the channel and to keep them in the thread!

Added macros! ?hiii, ?faq, ?identity, ?resolve. The support team can use these in threads to quickly do common actions such as referring people to the FAQ, #identity-help or resolving tickets

How many tickets have people resolved? Who's at the top of the leaderboard? Well, nobody - there's no leaderboard.

I've added a public stats API to the help bot (https://nephthys.hackclub.com/api/stats) and a daily summary that sends in our backend channel!